Contact information

At Neozoni, we're here to help you make your home more comfortable. Whether you have a question about our sofas, need assistance with an order, or would like help with a return, our customer support team is happy to hear from you.

Get in Touch

Email: alaebenali567@gmail.com

For questions about products, orders, delivery, returns, or refunds, please email us and include your order number if you have already made a purchase.

Phone: +33 637 08 23 31

Business Address:
Neozoni
192A Rue de Vaugirard
75015 Paris
France

Online Store: https://neozoni.myshopify.com

Customer Support

We can help you with:

  • Product enquiries: Questions about our sofas, sofa beds, sectional sofas, materials, dimensions, and features.

  • Order assistance: Help with order confirmations, order details, and changes to orders.

  • Shipping and delivery: Information about UK delivery, tracking, and delayed or missing orders.

  • Returns and refunds: Assistance with our 30-day return policy, free return shipping on eligible returns, and refund requests.

  • Damaged or incorrect items: Support if your order arrives damaged, defective, incomplete, or different from what you ordered.

Shipping Information

We currently ship to the United Kingdom.

  • Standard delivery: 3–5 business days, estimated.

  • Shipping cost: Always free for eligible UK deliveries.

  • Returns: 30-day return policy.

  • Return shipping: Free for eligible returns.

  • Restocking fees: None.

Delivery estimates may vary depending on product availability, dispatch timing, and carrier conditions. Please consult our Shipping Policy and Return and Refund Policy for full details.

Our Location

Neozoni is based at:

192A Rue de Vaugirard, 75015 Paris, France.

Please note that this is our stated business address. Contact us before visiting, as a customer-facing retail showroom or walk-in service has not been specified.

Send Us a Message

For the quickest assistance, email us with a clear description of your question or concern. If your enquiry relates to an existing order, please include your order number.

We appreciate your interest in Neozoni and look forward to helping you create a more comfortable home.

Neozoni — Comfort for your everyday living.