Shipping policy

Last updated: 21 October 2026

At Neozoni, we want your shopping experience to be simple, convenient, and transparent. We offer furniture designed to bring comfort and style to your home, including sofas, sofa beds, sectional sofas, and convertible floor sofas.

This Shipping Policy explains where we deliver, how much shipping costs, estimated delivery times, order processing, tracking, and what to do if a delivery problem occurs.

1. Shipping Destinations

Neozoni currently ships to the United Kingdom.

We aim to provide a reliable delivery experience for customers ordering our furniture products online.

Delivery availability may depend on your postcode, the product ordered, and the delivery services available for your address. Please enter your complete delivery address at checkout to confirm whether delivery is available.

If your address is not eligible for delivery through our available shipping services, please contact us before placing your order.

2. Shipping Costs

Standard shipping is always free for eligible UK deliveries.

There are no standard shipping charges added to eligible orders at checkout.

Our shipping terms are:

Shipping cost: £0.
Shipping method: Standard shipping.
Estimated delivery: 3–5 business days.
Delivery destination: United Kingdom, subject to service availability.

We do not charge customers a separate standard shipping fee for eligible deliveries covered by this policy.

If any exceptional charge could apply to an order, we will disclose it before you complete your purchase, where required by law. We will not impose undisclosed mandatory delivery charges after an order has been placed.

3. Order Processing Time

After you place an order, we begin the process of confirming and preparing it for dispatch.

Order processing time is separate from the delivery time taken by the shipping carrier.

Processing may involve:

Confirming your order and payment.
Checking product availability.
Preparing your furniture for dispatch.
Arranging collection or shipment with the relevant delivery provider.
Sending dispatch confirmation and tracking information where available.

Processing times may vary depending on product availability, order volume, supplier arrangements, weekends, and public holidays.

We will make reasonable efforts to process orders promptly and communicate material delays when appropriate.

Please note: The stated 3–5 business-day delivery estimate should be understood in accordance with the delivery information provided at checkout. If additional processing time is required, we will communicate the relevant information where appropriate.

4. Estimated Delivery Times

Our standard UK delivery estimate is 3–5 business days.

Delivery times are estimates and may vary depending on:

Your delivery postcode and location.
Product availability and dispatch timing.
Carrier capacity and operational conditions.
Public holidays and weekends.
Severe weather or transport disruptions.
Other circumstances outside our reasonable control.

Business days generally exclude weekends and public holidays.

We aim to deliver your order within the stated timeframe. If a delay occurs, we will take reasonable steps to provide relevant updates and help resolve the issue.

Nothing in this policy removes any rights you may have if an order is delayed or not delivered within the period required by applicable law.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation at the email address provided during checkout.

Where tracking is available, we will provide tracking information or instructions for following your delivery.

You can use the tracking details to check the progress of your shipment and, where supported by the carrier, its expected delivery date.

If you have not received an order confirmation, please check your spam or junk folder before contacting us.

If tracking information has not arrived or does not appear to update correctly, contact our customer support team with your order number so we can investigate.

6. Delivery of Sofas and Large Furniture

Our product range includes bulky items such as sofas, sectional sofas, and sofa beds.

Before placing your order, please consider whether the product can be moved safely into your intended room.

We recommend checking:

Doorway and hallway widths.
Staircases and landing space.
Lift dimensions, where applicable.
Available room space.
Any access restrictions at your property.

Please review the dimensions and product details on the relevant product page before purchasing.

Delivery arrangements may vary depending on the size of the item and the services available for your address. Unless a product listing or delivery confirmation expressly states otherwise, customers should not assume that delivery includes assembly, installation, or removal of existing furniture.

If you have special access requirements, please contact us before ordering so we can help clarify the available arrangements.

7. Incorrect or Incomplete Delivery Addresses

Customers are responsible for providing an accurate and complete delivery address at checkout.

Please check your house or building number, street, postcode, town or city, and contact details before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at alaebenali567@gmail.com.

We will make reasonable efforts to update the address if the order has not yet been dispatched. Once a shipment is in transit, address changes may not be possible.

If a delivery fails because the address is incorrect or essential delivery information is missing, we will work with you and the carrier to identify an appropriate solution.

Any additional costs or consequences will be handled fairly and in accordance with applicable law. We will not charge you for circumstances for which we are legally responsible.

8. Missed Deliveries

If you are unavailable when your order arrives, the carrier may attempt another delivery or provide instructions for rearranging delivery, depending on its service.

Please follow any instructions supplied by the carrier.

For large furniture deliveries, please ensure that someone can receive the order if the carrier requires a recipient to be present.

If a delivery attempt is unsuccessful, contact us if you need help understanding the next steps.

Where a delivery cannot be completed, we will work with the carrier to identify the appropriate resolution, taking account of the circumstances and your statutory rights.

9. Delayed Deliveries

Although we aim to meet our estimated delivery times, delays can occasionally occur.

Possible causes include transport disruptions, adverse weather, public holidays, supplier delays, carrier capacity issues, and other unexpected events.

If your order is delayed, please contact us with your order number. We will review the available information and provide an update where possible.

If a delivery deadline is legally binding or your order is not delivered within the timeframe required by applicable consumer law, you may have rights to cancel your order and receive a refund.

We will respect the consumer protections that apply to your purchase.

10. Lost Shipments

If your order appears to be lost in transit or has not arrived within the expected timeframe, contact our customer support team.

Please provide your order number and any tracking information you received.

We will investigate the shipment with the relevant delivery provider and explain the next steps.

Depending on the circumstances, the resolution may involve further delivery updates, a replacement, a refund, or another appropriate remedy.

We will assess lost-delivery issues individually and comply with applicable consumer law. We will not require you to forfeit your statutory rights while a delivery issue is being investigated.

11. Damaged Deliveries

Please inspect your furniture when it arrives, where reasonably possible.

If your order arrives damaged, defective, incomplete, or visibly affected during transit, contact us at alaebenali567@gmail.com.

To help us investigate, please provide:

Your order number.
A description of the issue.
Photographs of the affected product, if possible.
Photographs of the packaging, if relevant.

Please keep any relevant packaging and components where reasonably possible until we advise you on the next steps.

If the item is unsafe, do not use it.

We will review the issue and explain the available resolution. Depending on the circumstances and applicable law, this may include a replacement, repair, collection, refund, or another appropriate remedy.

Reporting damage promptly helps us investigate, but it does not remove any statutory rights you may have if you cannot report the issue immediately.

12. Split Shipments

In some circumstances, products or components within an order may be dispatched separately.

If this happens, different parts of your order may arrive at different times, and separate tracking details may be provided where available.

If you receive only part of your order, please check your order confirmation and tracking information before contacting us.

If an item or component appears to be missing, contact our customer support team with your order number so we can investigate.

We will take appropriate steps to resolve missing-item issues in accordance with our contractual obligations and applicable law.

13. Customs, Duties, and Taxes

Neozoni is based in France and currently ships to the United Kingdom.

Depending on how a particular order is fulfilled and the applicable tax and customs rules, cross-border shipments may be subject to import formalities, duties, or taxes.

Any charges applicable to your purchase will be disclosed at checkout where required by law.

We will provide relevant information about additional charges where they apply and where that information is available to us.

We will not knowingly misrepresent the total mandatory cost of an order. Customers will not be required to pay undisclosed charges that we are legally responsible for covering.

If you have questions about the charges applicable to your delivery, please contact us before placing your order.

14. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

Email: alaebenali567@gmail.com

We will check whether the order has already been processed or dispatched and advise you of the available options.

We cannot guarantee that changes can be made after dispatch.

However, if you are entitled to cancel an online purchase under applicable consumer law, dispatch does not automatically remove that right.

Any cancellation, return, or refund request will be handled in accordance with our Return and Refund Policy and the statutory rights that apply to your purchase.

15. Returns and Refunds

Our store offers a 30-day return policy, free return shipping on eligible returns, and no restocking fees, subject to our Return and Refund Policy and applicable law.

If you need to return an item, please contact us before arranging shipment or collection.

Our team will provide the appropriate instructions, particularly for large items such as sofas and sectional furniture.

For full information about return eligibility, refunds, cancellations, and damaged or faulty products, please review our Return and Refund Policy:

https://neozoni.myshopify.com/policies/refund-policy

Nothing in this Shipping Policy limits your statutory rights relating to faulty goods, delayed deliveries, non-delivery, or online purchase cancellations.

16. Delivery Restrictions

Delivery availability may depend on your address and the delivery services available for your order.

If we cannot deliver to a particular address, we will explain the issue where possible.

Please contact us before placing an order if you are unsure whether your postcode or property can be served.

We will not accept an order for delivery to an address where delivery is unavailable and then knowingly misrepresent our ability to fulfil it.

17. Events Outside Our Reasonable Control

Occasionally, delivery may be affected by circumstances outside our reasonable control, including extreme weather, transport interruptions, strikes, public emergencies, or significant disruptions to the supply chain.

Where such circumstances affect your order, we will make reasonable efforts to provide relevant updates and identify a practical solution.

These circumstances do not automatically cancel your rights under applicable consumer protection laws.

18. Contact Us

If you have questions about shipping, delivery estimates, tracking, delayed orders, or delivery problems, please contact us.

Business name: Neozoni

Website: https://neozoni.myshopify.com