Terms of service
Last updated: 21 October 2026
1. Overview
Welcome to Neozoni. Throughout these Terms of Service, the terms “we”, “us”, and “our” refer to Neozoni. Neozoni operates this online store and website, including all related information, content, features, products, and services offered to you.
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products to you.
These Terms of Service, together with the policies referenced in this document, govern your access to and use of our website and your purchases from our store.
By visiting our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and our applicable store policies. If you do not agree to these terms, please do not use our website or services.
Nothing in these Terms of Service excludes, restricts, or replaces any consumer rights that cannot lawfully be excluded or restricted under applicable law.
2. Our Business Information
Business name: Neozoni
Online store: https://neozoni.myshopify.com
Business address: 192A Rue de Vaugirard, 75015 Paris, France
Email: alaebenali567@gmail.com
Telephone: +33 637 08 23 31
Neozoni sells furniture products, including sofas, sofa beds, sectional sofas, convertible floor sofas, and related products as listed on our website.
Customers can contact us using the email address or telephone number above for questions about products, orders, deliveries, returns, refunds, or these Terms of Service.
3. Eligibility and Use of Our Website
By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you use our website on behalf of another person or business, you confirm that you have the authority to accept these terms on their behalf.
You agree not to use our website or products for any unlawful purpose or in a way that violates applicable laws or the rights of others.
You must not:
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Use our website to commit fraud or engage in unlawful activity.
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Attempt to gain unauthorised access to our website, systems, or customer information.
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Introduce malicious software, viruses, or other harmful code.
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Interfere with the security, functionality, or operation of our website.
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Submit false, misleading, or fraudulent order information.
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Copy, reproduce, or exploit website content for commercial purposes without appropriate authorisation.
We reserve the right to take reasonable and lawful measures to protect our website, customers, and business from misuse.
4. Products and Product Descriptions
Neozoni offers furniture and home-comfort products through our online store.
We make reasonable efforts to ensure that product descriptions, images, specifications, colours, dimensions, materials, and prices are accurate and up to date.
However, certain differences may occur because of screen settings, lighting, photography, manufacturing tolerances, or product variations.
Product images are provided to illustrate the products. Please review the written description, dimensions, materials, features, and other available specifications before placing an order.
If a product has specific assembly requirements, included accessories, care instructions, or usage limitations, please review the information provided with the product.
We do not guarantee that every product will look identical on every display or under every lighting condition.
Nothing in this section permits us to supply goods that are materially different from their description or to limit your statutory rights concerning product quality, conformity, or fitness for purpose.
5. Product Availability
All products are subject to availability.
We may update, discontinue, modify, or remove products from our store at any time.
If a product becomes unavailable after you place an order and we cannot fulfil your purchase, we will contact you and arrange an appropriate resolution, including a refund where applicable.
We reserve the right to correct genuine errors in product descriptions, availability, and listings. If an error materially affects your order, we will contact you to explain the issue and discuss the appropriate next steps.
We will not use a listing error as a reason to disregard rights you have already acquired under applicable law.
6. Prices, Currency, and Taxes
Product prices and applicable charges are displayed on our website at the time of purchase.
Unless otherwise stated, prices are displayed in the currency shown on the relevant product page or checkout.
Our standard shipping to the United Kingdom is free.
The final order total, including any applicable taxes, duties, or other charges payable by you, will be presented as required by law before you complete your purchase.
As Neozoni is based in France and sells to customers in the United Kingdom, tax treatment may depend on the delivery destination, the nature of the transaction, and applicable tax rules.
You should review the total amount displayed at checkout before submitting your order.
We may change product prices at any time. A price change will not, by itself, alter the agreed price of an order that we have already accepted, except where a correction or adjustment is permitted by applicable law and the appropriate steps have been taken.
7. Orders and Order Acceptance
When you place an order through our website, you are submitting an offer to purchase the selected products under these Terms of Service.
Before submitting your order, please review your product selection, delivery address, contact details, payment information, and total order amount.
After you submit an order, you may receive an automated email acknowledging receipt. This acknowledgement does not necessarily mean that the order has been finally accepted.
We will take the steps required to confirm your order and fulfil the purchase in accordance with applicable law.
We reserve the right to decline or cancel an order where there is a legitimate reason, including suspected fraud, payment authorisation failure, an unavailable product, a material listing error, or an inability to deliver to the supplied address.
If we cancel an order after payment has been collected, we will arrange the appropriate refund.
We will not use this section to avoid our contractual obligations or to cancel orders arbitrarily.
8. Payment
Payment must be made using the payment methods made available at checkout.
By submitting an order, you confirm that you are authorised to use the selected payment method and that the payment information you provide is accurate.
Payments may be processed by third-party payment providers. Their applicable terms and privacy policies may govern their processing of your payment information.
We do not guarantee that every payment method will be available for every transaction.
If a payment is declined or cannot be authorised, we may be unable to process or dispatch your order until the issue is resolved.
You remain responsible for providing accurate billing and contact information.
9. Shipping and Delivery
Neozoni currently offers shipping to the United Kingdom.
Our standard shipping terms are:
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Shipping cost: Free.
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Estimated delivery time: 3–5 business days.
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Delivery destination: Eligible UK addresses supported by our shipping arrangements.
Delivery estimates are provided for guidance and may vary depending on product availability, order processing, carrier operations, delivery location, public holidays, and circumstances outside our reasonable control.
We will make reasonable efforts to fulfil and deliver orders within the stated timeframe. Where a delay occurs, we will take appropriate steps to communicate relevant information.
We will not rely on this estimate to avoid legal obligations relating to delivery deadlines.
If delivery cannot be completed because the address supplied is inaccurate, access is unavailable, or reasonable delivery arrangements cannot be completed, we may contact you to arrange an alternative delivery attempt.
Please ensure that your delivery address and contact details are accurate when placing your order.
For bulky items, including sofas and sectional sofas, please review any product-specific delivery information and ensure that the delivery location can accommodate the item.
Your statutory rights concerning delayed, missing, or undelivered orders remain unaffected.
10. Returns, Refunds, and Cancellations
We want you to be satisfied with your purchase.
Neozoni offers a 30-day return policy, free return shipping on eligible returns, and no restocking fees, subject to the details of our Return and Refund Policy and applicable law.
Our return policy is available at:
https://neozoni.myshopify.com/policies/refund-policy
To request a return, cancellation, or refund, contact us at alaebenali567@gmail.com and provide your order number and relevant details.
Please contact us before arranging the return of a large furniture item so that we can explain the appropriate return or collection process.
Statutory Cancellation Rights
If you are a UK consumer purchasing eligible goods online, you may have a statutory right to cancel your purchase within 14 days after receiving the goods, subject to applicable legal rules and exceptions.
Additional time may be available to return goods after you notify us of cancellation.
Where you exercise a statutory cancellation right, we will process your request and any applicable refund in accordance with the relevant legal requirements.
Faulty or Incorrect Products
If an item is faulty, damaged, not as described, or otherwise does not conform to the applicable contract, you may be entitled to a repair, replacement, price reduction, refund, or another remedy under applicable law.
We will not require you to surrender statutory rights as a condition of receiving assistance.
Please consult our Return and Refund Policy for detailed instructions.
11. Warranty and Consumer Rights
Our products are covered by any applicable statutory rights and mandatory consumer protections.
Depending on the circumstances, your rights may include remedies where goods are not of satisfactory quality, are not fit for their intended purpose, or do not match their description.
Any manufacturer's warranty or additional commercial guarantee will apply according to its stated terms.
Unless expressly provided in writing, we do not promise a separate commercial warranty beyond applicable statutory rights and any warranty expressly offered with the product.
Nothing in these Terms of Service excludes or restricts liability or consumer rights where such exclusion or restriction is prohibited by law.
12. Accuracy of Billing and Account Information
You agree to provide current, complete, and accurate information when making a purchase or creating an account.
You are responsible for updating your contact details, billing information, and delivery address where necessary.
If information is incorrect or incomplete, order processing or delivery may be delayed.
Where an order cannot be fulfilled because of an error in the information supplied, we will make reasonable efforts to contact you and resolve the issue.
You are responsible for maintaining the confidentiality of your account credentials and for activity carried out through your account, subject to applicable law.
Please notify us promptly if you believe your account has been accessed without authorisation.
13. Third-Party Services and Links
Our website may include third-party tools, payment services, delivery tracking features, applications, or links to external websites.
These services may be provided by independent third parties and may be subject to their own terms and privacy policies.
We do not control every aspect of third-party websites or services and are not responsible for their independent content or practices, except where applicable law provides otherwise.
Your use of a third-party service is subject to the terms applicable to that service.
We encourage you to review third-party terms before using external services or providing information directly to those providers.
14. Shopify Platform
Our store is hosted by Shopify, which provides the e-commerce technology used to display products, manage checkout, and process orders.
Your purchase of products from Neozoni is a transaction with Neozoni, not a purchase from Shopify itself, unless a separate arrangement expressly states otherwise.
Your use of our store may also involve Shopify's platform functionality and services, which are subject to Shopify's applicable terms and policies.
For more information, visit:
15. Intellectual Property
Unless otherwise stated, the content available on the Neozoni website, including product descriptions, written materials, graphics, logos, designs, and other original content, is owned by or licensed to Neozoni or the relevant rights holder.
You may access and use this content for personal, non-commercial shopping purposes.
You must not reproduce, republish, distribute, modify, or commercially exploit protected website content without permission from the relevant rights holder, except where permitted by law.
Third-party trademarks, product names, and other intellectual property remain the property of their respective owners.
Nothing in these terms transfers ownership of intellectual property to you.
16. Reviews, Feedback, and Submissions
If you submit a product review, suggestion, comment, photograph, or other content to us, you confirm that you have the necessary rights and permissions to submit it.
You must not submit unlawful, misleading, defamatory, fraudulent, or infringing content.
Where you voluntarily provide feedback, you grant us permission to use that feedback for legitimate business purposes, subject to applicable law and any privacy commitments that apply.
We will not treat this provision as permission to use personal information or identifiable photographs for unrelated marketing purposes where separate consent is legally required.
We may moderate or remove content where there is a legitimate reason, including suspected fraud, unlawful material, or a violation of these terms.
17. Prohibited Uses
You may not use our website or services:
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For any unlawful or fraudulent purpose.
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To violate applicable laws or regulations.
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To infringe intellectual property or other rights.
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To submit false order, payment, or identity information.
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To transmit malicious code or compromise website security.
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To interfere with other users' access to the website.
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To collect or misuse other customers' personal information.
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To engage in conduct that could damage our website, business, or customers.
We may restrict access or take other reasonable action in response to a breach of these terms, where legally justified.
18. Limitation of Liability
Nothing in these Terms of Service limits or excludes any liability that cannot lawfully be limited or excluded.
This includes any liability that applicable law prohibits us from excluding, including relevant statutory consumer protections and liability for fraud or fraudulent misrepresentation.
To the extent permitted by law, Neozoni will not be responsible for losses that are not reasonably foreseeable consequences of a breach of these terms.
Where legally permitted, we are not responsible for losses caused by circumstances beyond our reasonable control, provided that this does not remove any obligation to provide refunds, remedies, or other protections required by applicable law.
We do not exclude responsibility for failing to deliver products as agreed or for supplying faulty, misdescribed, or non-conforming goods where applicable law makes us responsible.
Nothing in this section affects your mandatory consumer rights.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses and reasonable costs directly arising from your unlawful misuse of our website or your infringement of third-party rights.
This provision does not apply to the extent that losses result from our own acts or omissions or where imposing such responsibility would be unlawful or unfair under applicable consumer protection rules.
20. Force Majeure
We will not be considered in breach of these terms solely because an event beyond our reasonable control prevents or delays performance, where applicable law permits such relief.
Examples may include severe weather, natural disasters, transport disruptions, strikes, public emergencies, or significant supply-chain interruptions.
We will take reasonable steps to reduce the impact of such events and communicate material delays where appropriate.
This provision does not remove any statutory rights or remedies that apply to you.
21. Privacy and Personal Information
Your personal information is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it may be shared, how long it is retained, and what rights you may have under applicable data protection law.
You can review it at:
https://neozoni.myshopify.com/policies/privacy-policy
By using our website, you acknowledge that personal information may be processed as described in that policy. Where consent is required, we will seek it separately.
22. Complaints and Dispute Resolution
If you have a concern about a product, order, delivery, payment, or our services, please contact us first so we can try to resolve the matter.
Email: alaebenali567@gmail.com
Telephone: +33 637 08 23 31
Address: 192A Rue de Vaugirard, 75015 Paris, France
We will review your complaint and respond as reasonably promptly as possible.
Nothing in this section prevents you from contacting a consumer protection authority, seeking independent advice, or exercising any right to bring a claim before a competent court.
Where mandatory consumer law gives you access to a particular complaint or dispute-resolution procedure, these terms do not remove that right.
23. Governing Law
These Terms of Service are subject to the applicable laws governing our business and transactions, taking account of any mandatory consumer protection rules that apply to your purchase.
Where a customer resides in the United Kingdom or another jurisdiction with mandatory consumer protections, nothing in these terms is intended to deprive that customer of protections that cannot lawfully be excluded by agreement.
Any dispute will be handled by a court or other body with jurisdiction under the applicable legal rules.
24. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, products, services, website functionality, or legal obligations.
The latest version will be published on our website, together with the updated date.
Changes will not retrospectively remove rights that you have already acquired or otherwise operate contrary to applicable law.
We encourage you to review these terms periodically.
25. Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the extent necessary where legally permitted.
The remaining provisions will continue to apply, provided that doing so is consistent with applicable law.
26. Entire Agreement
These Terms of Service, together with the policies and purchase terms applicable to your transaction, govern your use of our website and your purchases from Neozoni.
Product-specific terms and mandatory legal protections may also apply.
If a provision of these terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
27. Contact Information
For questions about these Terms of Service, your order, our products, or our store policies, contact us:
Neozoni
Website: https://neozoni.myshopify.com
Email: alaebenali567@gmail.com
Telephone: +33 637 08 23 31
Business address: 192A Rue de Vaugirard, 75015 Paris, France
Shipping destination: United Kingdom
Standard shipping: Free, estimated 3–5 business days
Returns: 30-day return policy, free return shipping on eligible returns, and no restocking fees.
Thank you for shopping with Neozoni.