Privacy policy

Last updated: 21 October 2026

1. Introduction

Welcome to Neozoni.

This Privacy Policy explains how Neozoni (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit our website, browse our products, place an order, contact our customer support team, or otherwise interact with our store.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and manage customer orders.

We are committed to respecting your privacy and handling your personal information transparently and responsibly, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR), the UK GDPR, the French Data Protection Act, and other applicable privacy legislation.

By using our website, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is legally required for particular processing activities, we will seek your consent rather than relying on your use of the website alone.

2. Who We Are

The business responsible for this online store is:

Business name: Neozoni
Website: https://neozoni.myshopify.com
Business address: 192A Rue de Vaugirard, 75015 Paris, France
Email: alaebenali567@gmail.com
Phone: +33 637 08 23 31

For privacy-related questions, requests to access or correct your information, or concerns about how your data is used, please contact us using the details above.

Neozoni generally acts as the data controller for personal information collected through its store, meaning that we determine the purposes and means of processing that information, subject to the roles of our service providers and any separate processing they carry out as independent controllers.

3. Personal Information We Collect

The information we collect depends on how you interact with our store and the features you use.

A. Information You Provide Directly

When you place an order, contact us, or otherwise interact with our website, we may collect:

  • Contact information: your name, email address, telephone number, and other contact details you provide.

  • Delivery information: your shipping address, postcode, city, country, and delivery instructions.

  • Billing information: your billing address and information needed to process or verify a transaction.

  • Order information: products purchased, order numbers, purchase dates, order value, delivery preferences, and transaction status.

  • Customer support information: messages, enquiries, complaints, return requests, refund requests, and information you provide when communicating with us.

  • Account information: login details and account preferences if you choose to create a customer account.

  • Marketing preferences: your choices about receiving promotional emails or other marketing communications.

  • Other information: details you voluntarily provide when participating in a promotion, completing a form, or contacting us.

Please do not send unnecessary sensitive personal information through our contact forms or email.

B. Payment Information

When you make a purchase, payment information is processed through the payment methods and providers available at checkout.

Depending on your chosen payment method, payment providers may collect and process payment card details, transaction identifiers, billing information, and fraud-prevention information.

We receive information necessary to confirm and manage your order, such as payment status and transaction references.

We do not intend to store complete payment card details or card security codes in our own customer records. Payment information is handled according to the practices and security procedures of the relevant payment provider.

C. Information Collected Automatically

When you visit our website, certain information may be collected automatically, depending on your browser settings, cookie preferences, and the technologies enabled on our store.

This may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Language and general location information derived from technical data.

  • Pages and products viewed.

  • Search terms and browsing activity on our store.

  • Referring websites and links used to reach our store.

  • Dates, times, and duration of website visits.

  • Interactions with website features, advertisements, or shopping tools where enabled.

We use this information for purposes such as website functionality, security, fraud prevention, performance monitoring, and understanding how visitors use our store, subject to applicable consent requirements.

D. Information From Third Parties

We may receive information from third parties involved in operating our store and fulfilling your order.

These may include Shopify, payment processors, delivery companies, fraud-prevention providers, and other service providers.

For example, a payment provider may confirm that your transaction was successful, or a delivery company may provide tracking and delivery-status information.

We use such information only for relevant business purposes and in accordance with applicable law.

4. How We Use Your Personal Information

We use personal information for the following purposes.

A. Processing and Fulfilling Orders

We process your information to:

  • Accept and manage purchases.

  • Process payments and verify transactions.

  • Arrange shipping and delivery.

  • Send order confirmations and delivery updates.

  • Manage cancellations, returns, exchanges, and refunds.

  • Provide information about your purchase.

  • Respond to order-related questions.

The principal lawful bases for these activities are performing our contract with you and taking steps at your request before entering into a contract.

B. Customer Support

We use your contact and order information to respond to questions, investigate problems, manage complaints, and provide after-sales support.

Our lawful basis is generally the performance of our contract with you or our legitimate interests in providing customer service and resolving disputes, as appropriate.

C. Operating and Improving Our Website

We may use technical and browsing information to:

  • Maintain website functionality.

  • Diagnose technical problems.

  • Improve navigation and shopping experiences.

  • Understand product and website performance.

  • Protect our store against misuse.

  • Identify errors and improve our services.

Depending on the activity, we may rely on our legitimate interests, consent where required, or another applicable lawful basis.

D. Marketing and Promotions

Where permitted by law, we may use your contact information to send information about new products, promotions, offers, and other store updates.

We will obtain consent where required and will respect your marketing preferences and applicable opt-out rules.

You may unsubscribe from marketing emails using the unsubscribe link included in those messages or contact us directly.

Unsubscribing from marketing communications will not prevent us from sending essential transactional messages, such as order confirmations, delivery updates, or important information about an existing purchase.

E. Security and Fraud Prevention

We may process relevant information to detect suspicious transactions, prevent fraud, protect customers, maintain the security of our website, and investigate potentially unlawful activity.

We rely on legitimate interests, legal obligations, or other lawful grounds as appropriate.

F. Legal and Regulatory Compliance

We may use or retain personal information when necessary to comply with applicable laws, accounting requirements, tax obligations, lawful requests from authorities, or legal proceedings.

Where appropriate, our lawful basis is compliance with a legal obligation.

5. Legal Bases for Processing

Where GDPR or UK GDPR applies, we process personal information using one or more of the following lawful bases:

  • Contract: to process your order, arrange delivery, handle returns, and provide services you request.

  • Legal obligation: to comply with applicable tax, accounting, consumer protection, and other legal requirements.

  • Legitimate interests: to secure our store, prevent fraud, manage customer relationships, and improve our services, where those interests do not override your rights and freedoms.

  • Consent: to send marketing communications or use non-essential cookies and similar technologies where consent is required.

  • Other lawful grounds: where permitted by applicable data protection law, including the establishment, exercise, or defence of legal claims.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

6. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies to support website functionality and understand how visitors interact with our store.

Cookies may be used for the following purposes:

Essential Cookies

These cookies support necessary store functions, such as shopping cart operation, checkout, security, and remembering certain essential preferences.

They cannot always be disabled without affecting the functionality of the website.

Analytics Cookies

Where enabled, analytics technologies may help us understand how visitors navigate the store, which products are viewed, and how the website performs.

Non-essential analytics cookies will be used subject to applicable consent requirements.

Advertising and Marketing Cookies

If advertising or marketing technologies are enabled, they may be used to measure advertising effectiveness, understand interactions with advertisements, or support relevant advertising.

We will obtain consent where required by applicable law.

Managing Cookies

Depending on your location and the technologies used, you may be able to manage cookie preferences through our cookie banner, privacy settings, or your browser.

Where consent is required, rejecting non-essential cookies should not prevent you from using essential shopping functions.

Deleting cookies through your browser may remove previously saved preferences.

For information about Shopify's handling of personal data, you can review Shopify's privacy policy at:

https://www.shopify.com/uk/legal/privacy

7. How We Share Personal Information

We do not disclose personal information indiscriminately. We share information when necessary to operate our store, fulfil orders, provide services, protect our business, or comply with applicable law.

Depending on the services enabled on our store, recipients may include the following categories.

A. Shopify

Our online store is hosted and powered by Shopify. Shopify processes information associated with website visits, customer accounts, shopping carts, checkout, and orders to provide its e-commerce services.

Shopify may also process certain information for its own purposes where described in its applicable terms and privacy documentation.

You can learn more at:

https://www.shopify.com/uk/legal/privacy

B. Payment Providers

Payment processors and financial service providers receive the information needed to authorise and process payments, prevent fraud, and manage transactions.

Their handling of your information is also governed by their applicable privacy policies.

C. Shipping and Fulfilment Providers

We may share your name, delivery address, contact information, and relevant order details with delivery companies, warehouses, suppliers, or fulfilment partners to prepare, dispatch, track, and deliver your order.

This is particularly relevant to the delivery of our sofas, sofa beds, and other furniture products.

D. Customer Service and Technology Providers

We may use third-party providers for services such as customer support, business email, website maintenance, analytics, security, and order management.

These providers may process personal information on our behalf when necessary to perform their services.

E. Professional Advisers and Authorities

We may disclose information to accountants, legal advisers, insurers, regulators, law enforcement authorities, or other parties where necessary to comply with the law, establish or defend legal claims, or protect our rights and the rights of others.

F. Business Transfers

If our business is sold, reorganised, merged, or transferred, personal information may be disclosed to relevant parties as part of that transaction, subject to applicable privacy requirements.

We do not authorise service providers to use personal information entrusted to them for purposes unrelated to their permitted services, except where they act independently or applicable law permits otherwise.

8. International Data Transfers

Neozoni is based in France and sells to customers in the United Kingdom.

Some of our service providers, including Shopify and other technology or payment providers, may process or store personal information in countries outside France, the UK, or the European Economic Area.

Where personal information is transferred internationally, we will take the steps required by applicable data protection law. Depending on the circumstances, these safeguards may include an adequacy decision, approved contractual safeguards, or another legally recognised transfer mechanism.

For further information about relevant safeguards for a particular transfer, you may contact us using the details in this policy.

9. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal requirements.

Retention periods depend on the type of information and why it is processed.

For example:

  • Order and transaction records: retained as necessary to fulfil orders, handle returns and refunds, maintain business records, and comply with tax and accounting requirements.

  • Customer service communications: retained as necessary to resolve enquiries, maintain relevant records, and address potential disputes.

  • Marketing information: retained until you unsubscribe or withdraw consent, or until the information is no longer needed, subject to any necessary suppression records.

  • Technical and security information: retained for periods appropriate to security, troubleshooting, and operational needs.

  • Customer account information: retained while needed to provide account services and thereafter as required or permitted by law.

When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to legal obligations and legitimate requirements to preserve records.

You may request deletion of your personal information, although we may need to retain certain records where the law requires it or a valid legal exception applies.

10. How We Protect Your Information

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction.

These measures may include using reputable service providers, restricting access to business information, applying appropriate account security measures, and relying on security features offered by Shopify and our other providers.

However, no website, online transmission, or electronic storage system can be guaranteed to be completely secure.

If a personal data breach occurs, we will take the steps required by applicable law, including notifying affected individuals or relevant authorities where legally required.

11. Your Privacy Rights

Depending on your location and the applicable law, you may have the right to:

  • Access: request a copy of the personal information we hold about you.

  • Rectification: request correction of inaccurate or incomplete information.

  • Erasure: request deletion of your personal information in certain circumstances.

  • Restriction: request that we restrict processing in certain circumstances.

  • Objection: object to processing based on legitimate interests in certain circumstances.

  • Data portability: receive certain information in a structured, commonly used, machine-readable format or request its transfer where legally applicable.

  • Withdraw consent: withdraw consent where processing relies on your consent.

  • Marketing opt-out: unsubscribe from direct marketing at any time.

  • Complain to a supervisory authority: lodge a complaint with the relevant data protection authority.

These rights are subject to legal conditions and exceptions. For example, we may be unable to delete information that we are legally required to retain.

How to Exercise Your Rights

To submit a privacy request, email:

alaebenali567@gmail.com

Please explain your request and provide enough information for us to identify the relevant records.

We may need to verify your identity before responding to protect your information from unauthorised disclosure.

We will respond within the time limits required by applicable law. Where permitted, we may request additional information or explain why a request cannot be fulfilled in full.

There is generally no charge for making a reasonable privacy request, unless applicable law permits a fee or allows us to refuse a manifestly unfounded or excessive request.

12. Marketing Communications

If you subscribe to our marketing communications or otherwise provide valid consent where required, we may send you emails about products, offers, promotions, and store updates.

You can unsubscribe at any time by:

After you unsubscribe, we will stop sending marketing messages covered by your opt-out, subject to the time reasonably needed to update our systems.

We may continue sending essential communications relating to purchases, payments, delivery, returns, refunds, or customer service.

13. Children's Privacy

Our store is intended for people who are legally able to make purchases under applicable law.

We do not knowingly seek to collect personal information directly from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information inappropriately, please contact us. We will assess the request and take appropriate steps in accordance with applicable law.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, delivery tracking pages, or other external services.

These websites and services operate under their own privacy policies and practices.

Neozoni is not responsible for the privacy practices of independent third-party websites. We encourage you to review their privacy information before providing personal data directly to them.

15. Automated Processing and Fraud Prevention

Shopify and certain service providers may use automated systems to help detect fraud, assess transaction risks, secure payments, or support store operations.

Where we use automated processing that is subject to applicable legal requirements concerning decisions with significant effects on individuals, we will respect the relevant rights and safeguards.

If you have concerns about a transaction or a decision affecting your order, please contact our customer support team.

16. Complaints and Data Protection Authorities

If you have concerns about how Neozoni handles your personal information, please contact us first at alaebenali567@gmail.com so we can review and address your concern.

Depending on your location and the circumstances, you may also lodge a complaint with the relevant data protection supervisory authority.

For France, you can contact the Commission Nationale de l'Informatique et des Libertés (CNIL):

https://www.cnil.fr/

For the United Kingdom, you can contact the Information Commissioner's Office (ICO):

https://ico.org.uk/

You may have the right to contact the relevant authority directly without first contacting us.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, service providers, legal requirements, or data handling practices.

When we update this policy, we will revise the “Last updated” date at the top of this page.

Where required by law, we will provide additional notice or obtain consent for material changes to our data processing practices.

We encourage you to review this page periodically to remain informed about how we handle personal information.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or need more information about how your personal information is handled, please contact us.

Neozoni

Website: https://neozoni.myshopify.com

Email: alaebenali567@gmail.com

Phone: +33 637 08 23 31

Business address: 192A Rue de Vaugirard, 75015 Paris, France

We will review your enquiry and respond in accordance with applicable data protection requirements.

Thank you for trusting Neozoni with your information.